Refund policy

Effective Date: 28th January 2024

Thank you for choosing Regal Beauty Ldn. We are committed to providing high-quality cosmetic lashes to enhance your beauty. Please read our refund policy carefully to understand the terms and conditions for requesting a refund.

  1. Sealed Products:
    • All our products are carefully inspected and sealed before being shipped to ensure quality and hygiene.
    • If the seal on the product is broken or tampered with, we cannot accept the item for a refund.
  2. Hygiene and Safety Concerns:
    • Due to the nature of personal care products, we prioritize the health and safety of our customers.
    • For hygiene reasons, opened or used mink eyelashes cannot be returned or exchanged.
  3. Eligibility for Refund:
    • To be eligible for a refund, you must initiate the return process within 14 days of receiving the product.
    • The product must be in the same condition that you received it, unused, in its original packaging, and in the same condition as when you received it.
    • You will need the receipt and/or proof of purchase.
    • Broken or tampered seals will disqualify the product from being eligible for a refund.
    • Unfortunately, we cannot accept returns on sale items or gift cards.
  4. Refund Process:
    • If you have any questions or you meet the eligibility criteria, please contact our customer service team via our 'Contact Us' page and/or at regalbeautyldn@outlook.com to initiate the return process.
    • Please note that returns will need to be sent to our address which will be provided upon you receiving confirmation that you are eligible for an approved refund.
    • Privacy and Security: Sharing company's full address can pose security and privacy risks. We at Regal Beauty Ldn have chosen to limit the dissemination of such information to protect our interests and the safety of our employees.
    • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
    • If approved, the refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
    • Items sent back to us without first requesting a return will not be accepted.
    • Please remember it can take some time for your bank or credit card company to process and post the refund.
    • If more that 15 business days have passed since we have approved your return, please contact us via our 'Contact Us' page and/or at regalbeautyldn@outlook.com.
  5. Shipping Costs:
    • Shipping costs are non-refundable.
    • If you receive a refund, the cost of return shipping will be deducted from your refund.
  6. Exchanges:
    • We do not offer exchanges at this time. If you need a different product, please initiate a return and place a new order.
  7. Damaged or Defective Products:
    • If you receive a damaged or defective product, please contact us within 24 hours of receiving the item, providing photos of the damage or defect.
    • We will assess and evaluate the situation and may offer a refund.
  8. Cancellation Policy:
    • Once an order is placed, it cannot be cancelled or modified. Please review your order carefully before confirming the purchase.
  9. Contact Information:                                                                  For any inquiries regarding our refund policy, please contact via our ‘Contact Us’ page and/or at regalbeautyldn@outlook.com.

Regal Beauty Ldn reserves the right to update or modify this refund policy at any time without prior notice. Please review the policy periodically for changes.

Thank you for choosing Regal Beauty Ldn. We appreciate your trust in our products and are dedicated to providing you with an exceptional shopping experience.